No reason I have to keep jumping through hoops to get my money back.
Tried to call Marriott Cooperate & they were just as bad.
The finally released the extra night they charged me back to my card, but are still holding incidental charges... FOR WHAT ????
The room was nice but customer service sucked !
I stayed at this Hotel for the 2nd time this past weekend and like the first time had a great experience. The staff is helpful and will go out of their way to help you any hour of the day or night. Shamelle was fantastic!! The room was very clean, I am extremely picky so I check everything when I first arrive. The sheets and linnens were clean and smelled fresh. The floors and bathroom were impeccable! I asked for a king bed room facing the parking lot so I could see my car, the staff was totally accommodating!! If you put out the "do not disturb" tag on your door they DO NOT enter your room but leave you fresh towels which was great!! The room was well insulated so very quiet! The lobby was very clean, and the price was reasonable. I would stay there again in a heart beat! Thank you for a great weekend!!!
First thing first, when I stayed here with my boyfriend & went to work for the day & he stayed in the room; The staff questioned who he was & since his name was not on the reservation that he could not stay in the room. He had a key & all his belongings were in the room. Never had this issue anywhere!!
My card was charged for three nights, when I only stayed for two.
Clean, suite-style room. Bathroom had a decently large walk-in shower. Furnishings a little quirky, not opulent, but provided for seating, work space, charging the usual array of portable devices, etc., in addition to a night's rest. Blackout curtains almost too good. Overall a good value.
Pull out bed was horrible. Lady next door was yelling at her kids at 5am in the morning. Free breakfast is a joke. Overall, the room was ok. There are better places to stay in the area. Not horrible, but not great either. If it was 79 buck a night, I would not complain.
One of the Best Hotels I’ve stay at. The young man at Check in was so polite, helpful, welcoming, and answered all my questions. The room was comfy and very clean, it was Perfect. One bad thing is the hotels resturant “the bistro” does not have good food, it’s nasty. Also they don’t offer room service which when I’m tired after a long trip I would’ve appreciated. So I’d recommend getting something from someplace else.
The manager Samantha said the money would be returned back onto my card.
Never staying here again. I would rather spend my money at an establishment with nicer employees.
Here we are 10 days later & Samantha is no where to be found. Every time I call or go up there, she is in a meeting or busy or left for the day; talk about dogging customer issues.
Courtyard By Marriott Burlington Mt Holly Westampton is a US Lodging based in Westampton, New Jersey. Courtyard By Marriott Burlington Mt Holly Westampton is located at 30 Western Dr, Westampton, NJ 08060, USA.
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